Fast Shipping Worldwide

Customer Service

 Hennessy Hammocks are easy to use, durable, and generally trouble free. But, sometimes, you have questions that don't have obvious answers. Let's see if we can direct you to the right place.

Set-up Instructions

Information about setting up hammocks in general, plus specific information about models and accessories.

Tips from Users

Our devoted users have sent us their advice for using Hennessy Hammocks under many conditions and situations.

FAQ

Frequently Asked Questions: this is a good place to look if your questions aren't answered elsewhere on the site.

Warranty / Repairs

You have ten days to return your hammock, no questions asked.

Our hammocks are guaranteed against defects in materials and workmanship for one year. Damage due to wear and tear can be repaired for a reasonable charge.  Check your hammock stuff sack for weight limit and remember that our hammocks are guaranteed for use by one person. 

We can repair your hammock outside of warranty, if possible, for a reasonable charge.

For more specific information, please see the Warranty and Repairs page where you'll find details about obtaining parts, returning your hammock, how to get a refund, etc.

Shipping

We ship to most places in the world. We can ship from Canada, USA, New Zealand, Austraila, and London. Tracking numbers are sent out the second day. A copy of your receipt will be sent to you by email.

Our Privacy Policy 

We respect your privacy and work hard to protect it. This page describes our policy.

Contact us

info@hennessyhammock.com

1-250-539-2930

1-888-539-2930 (toll-free in North America)

Or, use our website form.

Stay in Touch

Recent News

  • Hennessy Hammock Instagram Photo Contest happening now!

    #hennessyhangout will take you to our Instagram photo contest which you can enter as many times as you want until midnight, August 31.  Add your own photo or just take a look at the many great photos that have already been submitted.  The prize is a complete Hennessy custom set- up of your choice:  hammock, rainfly and...

  • Another reason why it's good to be up off the ground

    Here is a beautiful photo from Oliver Streuli and a comment about why it is good to be up in the air: "Spot the hammock! Shortly after this beautiful African sunset my daughter and I discovered that this tiny island no bigger than a house isn't just home to hermit crabs and fruit bats but also to...