Fast Shipping Worldwide

Customer Service

 Hennessy Hammocks are easy to use, durable, and generally trouble free. But, sometimes, you have questions that don't have obvious answers. Let's see if we can direct you to the right place.

Set-up Instructions

Information about setting up hammocks in general, plus specific information about models and accessories.

Tips from Users

Our devoted users have sent us their advice for using Hennessy Hammocks under many conditions and situations.

FAQ

Frequently Asked Questions: this is a good place to look if your questions aren't answered elsewhere on the site.

Warranty / Repairs

You have ten days to return your hammock, no questions asked.

Our hammocks are guaranteed against defects in materials and workmanship for one year. Damage due to wear and tear can be repaired for a reasonable charge.  Check your hammock stuff sack for weight limit and remember that our hammocks are guaranteed for use by one person. 

We can repair your hammock outside of warranty, if possible, for a reasonable charge.

For more specific information, please see the Warranty and Repairs page where you'll find details about obtaining parts, returning your hammock, how to get a refund, etc.

Shipping

We ship to most places in the world. We can ship from Canada, USA, New Zealand, Austraila, and London. Tracking numbers are sent out the second day. A copy of your receipt will be sent to you by email.

Our Privacy Policy 

We respect your privacy and work hard to protect it. This page describes our policy.

Contact us

info@hennessyhammock.com

1-250-539-2930

1-888-539-2930 (toll-free in North America)

Or, use our website form.

Stay in Touch

Recent News

  • Big Shout Out to Robert Pinkham and Veteran Project 22

    "I want project 22 to stand out above all other motorcycle veterans organizations. I feel we can accomplish this by not limiting ourselves to set perimeter of help we offer. I would like one of our main missions to be creating and fabrication of adaptive equipment to help veterans be able to ride again when they didn’t...

  • Daniel Eggington and the Darien Gap Project

    Great to hear from Hennessy user Daniel Eggington, who'll be taking the Jungle Explorer Zip on his latest expedition, The Darien Gap Project.  Here are his own words describing his  plans: “The main aim of my expedition is to raise awareness for conservation and human rights.  The location is a pristine habitat of primary rainforest.   I will...